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Atelier Creative Styles / Empire Pole Owner: Jasmin Byrizckcy Lehmkuhlstr. 21 32108 Bad Salzuflen 05222 2390007 jasminbyrizckcy@googlemail.com Notes on booking an appointment: If you do not make an appointment booked online, you will not receive a refund. Should you fail to make an appointment by telephone or in person, you will be charged a cancellation fee equal to the date of the dispute Dispute resolution: The satisfaction of our customers is our top priority. If you have any complaints in connection with our services, you can always contact us and contact us at info@ateliercreativestylez.de or info@empirepole.de. We will then seek a mutually agreed solution together. We do not participate in a dispute settlement procedure before a consumer arbitration board. For all contracts concluded in electronic commerce, we refer to the European online dispute resolution platform https://ec.europa.eu/consumers/odr/.